Delivery Information

Dispatch

On weekdays, orders made up to 2pm are dispatched the same day, orders after 2pm are dispatched the next day.

Any orders placed after 2pm on Fridays are dispatched and posted on Monday. No orders are posted over the weekend or bank holidays.

You will receive an email when your order has been dispatched with its tracking code.

You can track the status of your order on the 'My Account' page if you registered with us before making the order.

Our customer service team are available for contact between 9am and 5pm, Monday to Saturday if you have any queries relating to your order.

You may choose one of several delivery options during checkout. Below is information regarding each method.

Please note: delivery times are likely to be extended during bank holidays.

Delivery Options

Royal Mail 1st Class Recorded: Signed For

This is our standard delivery option.

It is free on orders of £35 and over, otherwise it is charged at £5.00.

Requires a signature on delivery, if nobody is home a calling card will be left with details on how to arrange re-delivery or collect from the courier.

Orders should be delivered within two to three days after dispatch, though sometimes arrive the next day.

Royal Mail Special Delivery: Next Day

£7.50 per order, £5.00 for orders on or over £35.00.

Orders are guaranteed to be delivered the next working day (after dispatch).

Special Delivery does not guarantee delivery for Saturday. Orders dispatched on Friday may arrive on Saturday but it is not guaranteed.

Orders dispatched between Friday and Monday will arrive the following Tuesday at the latest.

Collect in Store

If it is convenient for you to collect your purchase from one of our shops then you may do so and avoid any delivery charges.

For security purposes, the person who placed the order must collect it along with the payment card used in the transaction, together with the order number.